Privacy at elorasquiva.sbs
We take privacy risks seriously and aim to name them clearly. This policy sets out how your data is handled, in line with South African law.
Privacy policy overview
Most users worry about privacy when sharing financial details online—and rightly so. This policy explains how we handle your personal data on our South African retirement planning platform, highlighting both our safeguards and the limits of our control.
Transparency is essential. We’re clear about what information we collect, how it’s used, who may access it, and the rights you have under local laws. No process is completely risk-free, but we take every practical measure to reduce exposure.
What we collect
We collect only the data required to provide our retirement readiness analysis and consultation services. This includes contact details, financial input you submit, and relevant site usage information. Sensitive data is handled with care and never used for sales outreach.
Automatically collected information
How we use your data
Your information is used strictly for providing our platform’s core services, delivering analysis, and arranging consultations. We do not use your data for unsolicited marketing or external advertising.
Our commitment: Pension planning involves sharing sensitive information, which can raise real privacy concerns. We are committed to handling your data transparently, keeping your details confidential, and following South African privacy laws and best practices. Our processes are regularly reviewed to keep pace with regulatory changes and security risks.
Data sharing
We do not sell or rent your personal information. Limited data may be shared with trusted service providers, such as IT or analytics partners, solely for delivering and improving our services. All third parties are contractually bound to protect your privacy.
Service providers
We use reputable service providers for hosting, analytics, and technical support. All providers are screened for compliance with South African privacy standards and required to protect your information.
Legal obligations
We comply with the Protection of Personal Information Act (POPIA) and other relevant South African laws. This may require data retention, reporting, or disclosures in specific situations.
Anonymous statistics
We use aggregated, anonymous statistics to track site performance and understand user trends. This data cannot be used to identify you directly and is only shared with trusted analytics providers.
Your privacy rights
You have specific rights under South African law, including access, correction, restriction, objection, deletion, and portability of your data. Contact us to exercise any of these rights—each request is handled with care and transparency.
- You may request access to your personal data at any time. This includes a copy of the information we hold about you.
- You have the right to correct inaccurate or incomplete personal data we hold about you.
- You can ask for your personal data to be erased, subject to certain legal requirements or retention obligations.
- You can request your data in a structured, commonly used format for transfer to another provider.
- You may object to certain uses of your data, such as direct marketing, though we do not engage in this activity.
- You may request limited processing of your data if you believe it is inaccurate or used unlawfully.
To exercise your privacy rights or ask about your information, please use the contact details below. We will verify your identity before fulfilling any requests.
How we protect your data
Security is more than a checkbox. We use a mix of technical and organizational measures to reduce risks—though no system is completely immune to breaches. If a data incident occurs, we follow a defined response plan and notify users where legally required.
Technical measures
Organizational measures
How long we keep your data
We keep your personal data only as long as needed for your assessment, consultation, or as required by law. Afterward, it’s deleted or anonymized. Retention periods are reviewed regularly for compliance.
- Account details such as your name, email, and password are collected when you register or book a consultation.
- Any personal notes or feedback you provide are kept confidential and only used to improve service quality.
- When you contact us, we may keep your messages and contact details to follow up or address your questions.
- Financial details you provide are used only for readiness analysis, never for marketing or external purposes.
- We do not collect or use your data for direct marketing or third-party advertising.
You may request deletion of your data when our services are complete, unless law requires longer retention.
International transfers
In rare cases, some technical service providers may process data outside South Africa. We require these providers to uphold equivalent privacy standards and use strong contractual protections. No unnecessary data is sent abroad.
Cookies and tracking
Our site uses cookies to improve your experience and help us understand usage patterns. Some cookies are essential for functionality, while others support analytics and site performance. We do not use cookies for invasive tracking or aggressive marketing.
Types of cookies
You can adjust your cookie preferences in your browser settings. Blocking some cookies may affect site performance or limit functionality.
Policy changes
We may change this policy if our practices, services, or legal obligations change. Major updates will be communicated directly; minor edits are reflected by a new date at the top of this page.
- We will notify you of significant policy changes via email or website notice.
- Minor updates may appear as an updated date on this page.
- Check this page periodically to stay informed.
- Contact us if you need further clarification about any updates.
We recommend reviewing this policy occasionally to stay informed about updates.