Terms and conditions

Using an online platform for pension planning has its risks. This document explains your responsibilities, our obligations, and the boundaries of the services provided. Please review it carefully before making decisions based on any analysis or consultation here.

July 19, 2026

Service usage

You may use our online readiness tools and book consultations for personal, non-commercial purposes only. Misuse or unauthorized access is strictly prohibited.

Eligibility

To use this service, you must be legally able to enter into binding agreements under South African law. If you are under 18, parental consent may be required.

The platform is not intended for minors without appropriate supervision or consent.

User responsibilities

Using our platform means accepting certain obligations and understanding your role in safeguarding your data and actions. Please review these responsibilities carefully.

Definitions

Before using our service, it’s important to understand certain key terms. This section defines how we use language throughout these terms and conditions, ensuring clarity and avoiding misinterpretation.

“Service” refers to the retirement readiness analysis, reports, and consultations offered via this website. It covers both online and, if applicable, direct communications with our specialists.

“User” means any individual or entity accessing, browsing, or making use of our platform’s tools, resources, or consultation offerings for retirement planning purposes.

“Content” includes all information, data, reports, and materials published on the website, whether generated by our team or provided by users as part of the service process.

“Personal data” covers any information you provide or that is collected during your use of the service, including contact details, financial inputs, and session data, handled as described in our privacy policy.

Prohibited uses

We expect responsible use of our services. The following activities are not allowed under any circumstances:

Intellectual property

All content on this website, including analysis tools, reports, and materials, is protected by intellectual property law. You may use information strictly for personal reference. Copying, republishing, or commercial use without permission is prohibited.

User content

You remain responsible for any content or information you provide, ensuring it is lawful and does not violate third-party rights or applicable laws.

User content rights

By submitting content, you grant us a limited, non-exclusive right to use, display, and store it for service delivery purposes. You retain all intellectual property rights in your contributions.

Privacy

Your personal data is collected and processed according to our privacy policy. We do not sell information and maintain security and confidentiality in line with South African regulations.

View our privacy policy

Dispute resolution

Should you have concerns about your use of our service, we recommend addressing them with us directly first. We strive for practical solutions and open communication.

Disclaimer

Our platform offers analytical tools and general pension guidance. No guarantees are made regarding outcomes, and results may vary depending on personal circumstances, market factors, and changes in legislation.

Important notice

Information provided on this site is for general guidance only. It does not constitute formal advice or replace consultation with a licensed retirement or financial professional.

Limitation of liability

The service operator is not liable for losses, damages, or missed opportunities that may result from your use or reliance on platform content. Use information at your own discretion and risk.

Indemnification

You agree to indemnify and hold harmless the service operator and its team from any claims, damages, or losses resulting from your breach of these terms, misuse of the platform, or violations of applicable laws or regulations.

Arbitration agreement

Disputes not resolved by negotiation may be referred to arbitration in South Africa. Both parties agree to an independent, impartial process, with the arbitration outcome binding except where prohibited by law. Costs are typically shared, unless otherwise decided.

Arbitration does not restrict your right to pursue remedies through South African courts in certain cases as allowed by local laws.

Online dispute resolution

If you are a South African consumer and wish to resolve a dispute online, you may use recognized South African dispute resolution services as outlined by local consumer protection authorities.

Consumer protection resources

Governing law jurisdiction

These terms are governed by the laws of South Africa. Any legal disputes or claims arising from use of this service will be resolved in accordance with South African law. Users outside South Africa are responsible for complying with their own local laws.

Termination of use

We reserve the right to terminate or restrict your access if you breach these terms, misuse the platform, or for other valid reasons. Termination may result in deletion of your account and loss of access to services.

Modifications

We may update or change these terms at any time, usually to reflect new laws or service adjustments. Material changes will be posted here and take effect immediately unless stated otherwise. Continued use means you accept any updates.

Severability

If any part of these terms is found to be unenforceable or invalid, the remainder will still apply. This protects the overall structure and enforceability of these conditions.

Entire agreement

These terms and any referenced policies constitute the complete agreement between you and the service operator. They supersede all prior agreements, representations, or discussions regarding your use of the platform.

Contact us

Questions about these terms, or issues with how your data is handled? Reach out to our team for clarifications. We respond with direct, clear information within a reasonable timeframe and will address any legitimate concerns you raise.

Email: content@elorasquiva.sbs

Phone: +27(31)5239925

Address: 3 Bridgeway, Century City, Cape Town 7441 South Africa

Effective date: July 19, 2026

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